FAQ


Answering our most commonly asked questions.

We provide a handy FAQ to answer any questions you might have.

We provide a handy FAQ to answer some questions that you may have regarding a stay with Pleasant Hill Post Acute Rehabilitation Center. While we have tried to provide a comprehensive list, our FAQ might not have something you’re looking for. If that is the case, please reach out to us and a member of our team will be happy to answer any questions or concerns you may have that aren’t covered in the FAQ.



What activities are available?

We have an activity calendar prominently displayed in our facility. We also provide a daily agenda to each patient in his or her room. If you would like to participate in an activity, please inform your nursing assistant.


Are televisions provided?

All rooms are equipped with a television and a remote control. Headphones are available upon request.


When do I get a shower?

Showers are scheduled twice a week. Please ask your nurse or nursing assistant for a date and time. Please do not hesitate to communicate your bathing preferences to your nurse or nursing assistant.


What belongings should I bring?

To make your stay smooth and comfortable, below is a list of suggested items to bring to our facility for your stay:

Ladies

Dresses

Pants / Sweatpants

Blouses (with front snaps / tee shirts)

Socks

Tennis shoes (non-skid soles / Velcro)

Undergarments

Nightgown / pajamas

Robe

Sweaters / Sweatshirts

Gentlemen

Shirts (button down or tee shirts)

Pants / Sweatpants

Belts / Suspenders

Socks

Tennis Shoes (non-skid / Velcro)

Undergarments

Pajamas

Robe

Sweaters / Sweatshirts


Do I need to bring my medications?

Pleasant Hill Post Acute provides all medications during your stay. All medications are ordered when you are admitted to the facility. They are stored by our staff to ensure your safety.


Is smoking permitted in the facility?

For the welfare and safety of our patients and staff, we are a non-smoking facility. There is a designated smoking area outdoors.


How long will I be here?

All our patients’ cases are different. Your progress is reviewed weekly by our clinical and rehabilitation team. Our team then identifies what progress is needed to occur for you to reach your maximum level of independence.


What is the discharge process?

Our social services director will explain and assist you through the discharge process. We require 72 hours of notice to ensure all arrangements are made for you to discharge safely.


What does my insurance cover?

There are many types of health insurance and benefits offered in a skilled nursing setting. Please contact our Admissions Director to discuss your individual benefits. Co-pays and share of costs are due at time of admission.


What services are offered?

We offer 24 hour/7 day a week nursing care. We have physical therapy, occupational therapy, speech therapy, wound care, IV therapy, a registered dietician, housekeeping, laundry, activities, a hair salon, and much more.


Are pets allowed to visit?

Yes.  Your furry friend can visit you during your stay.


What kind of food do you serve?

Menus are displayed outside the dining room. If you do not wish to eat the planned meal, we offer alternative meal choices. Please check with your nurse, prior to bringing food from outside of the facility.


Is WiFi available?

Yes, we have free WiFi available. The log-in information will be provided to our patients when they arrive to our facility.


How can family call me?

We have a dedicated phone line that families and friends can call to get in contact with our patients. The phone number is (925) 935-1152.


How do I keep track of all my belongings?

When you arrive, your nursing assistant will help you unpack your belongings and list your belongings on an inventory sheet. If your family and/or friends decide to bring you additional items, please see your nurse or nursing assistant to update your inventory sheet. Please label all your belongings with your name, especially your glasses, hearing aids, and dentures. Please keep your valuables at home (e.g. cash and fine jewelry).


What documentation should I bring?

Please allow us to make a photocopy of your ID and your insurance cards. We also appreciate copies of your advanced directive/durable power of attorney paperwork if applicable.


Can my loved one receive mail?

Mail is delivered to patients personally every day mail is delivered.

Patient’s Name
Pleasant Hill Post Acute
1625 Oak Park Blvd.
Pleasant Hill, CA 94523


How often will I have therapy?

Most patients are scheduled for therapy five-six days per week depending on what the patient’s physician ordered. The frequency of your therapy sessions will be determined and communicated to you by our rehabilitation department.


Who determines when I will discharge?

Our goal is to send you home with all the necessary tools for you to succeed. Our nursing and rehabilitation team determines when you are ready to go to a lower level of care, and your attending physician makes the final decision about when it is appropriate and safe for you to discharge.


How do I get to my appointments?

Pleasant Hill Post Acute can arrange transportation to your appointments. If you are safe to travel by private vehicle, we can work with your family and arrange for them to drive you to appointments as well. Please see our Social Services Director for details and pricing.


How much paperwork do I need to sign?

Your nurse and the Admissions Director will have paperwork for you to sign. Your nurse and Admissions will approach you with the necessary paperwork within 24 hours.


What are your visiting hours?

9:00 a.m. to 9:00 p.m.


What times are meals served?

Breakfast: 7:00 a.m. to 8:00 a.m. Lunch: 12:00 p.m. to 1:00 p.m. Dinner: 5:00 p.m. to 6:00 p.m. Meals are served in our dining room or at bedside. Please inform our nursing supervisor your preference.